Shipping policy

 

All orders are processed within 1-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

PLEASE NOTE;

  • Fran-khi cannot be held responsible for the service, delays or delivery by the postal service
  • Fran-khi cannot cover the cost of return shipping 
  • Shipping costs are non-refundable
  • We are unable to modify or change already placed orders 



 

Domestic Shipping Rates and Estimates

We offer $12.95 standard flat rate shipping and $18.95 express flat rate shipping to customers in Australia excluding any items deemed bulky.

We also offer free standard shipping for all orders over $250 within Australia excluding any items deemed bulky.

Weight

Shipping option

Estimated delivery time

Price

0-5kg

Standard Shipping

5-7 Business days

$17.00

0-5kg

Express Shipping

3-5 Business days

$28.95

Please note, due to coronavirus there is currently temporary parcel delays.

 


International Shipping

 

Currently NOT on offer.  

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at:

fran-khi@outlook.com with your name and order number, and we will look into it for you.

 

Shipping to P.O. boxes

Please be advised Fran-khi requires a street address for delivery – unfortunately we cannot deliver to a P.O. Box.

 

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount. All return shipping costs must be covered by the customer and we do not hold responsibility for items lost during shipping when returned.

In the event that your order arrives damaged in any way, please email us within 48 hours from delivery at:

fran-khi@outlook.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

If you have any further questions, please don't hesitate to contact us at fran-khi@outlook.com